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The Seamless Passenger Journey in Smart Airports – 2024

The second edition of our Seamless Passenger Journey report provides insights into the current smart airports market and the subsequent direction it is heading. Consumers will understand market demand and the commercial forces shaping the airport landscape, maximising opportunities and facilitating informed strategies going forward.

This latest report analyses the current issues surrounding increasing passenger traffic, compounded by decreasing staff numbers. Essentially, this requires stakeholders to do more with less. Several data points have been employed to assess how airports/airlines are tackling this issue. These include relevant factors, such as:

  • Touchpoints, including kiosks, egates, self-bag drop, pods and totems
  • Biometrics
  • Border control and management programmes
  • Software
  • Service contracts
  • Offsite capabilities
  • Mobile
  • Digital travel credentials
  • IATA One ID

For products we will provide both installed base and annual installations, along with related revenues, market value, biometric attach rates and the total available market. Airports will be evaluated through tier, region and by touchpoint.

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