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The Seamless Passenger Journey in Smart Airports – 2021

Valour Consultancy and P.A.ID Strategies have combined their expertise on aviation, digital identity and biometrics to deliver the first edition of this smart airports report. It focusses on the passenger experience and interactions of travellers as they pass through touchpoints, including check-in, bag drop, pre-security, lounge access, immigration, boarding gate, customs and border control.

The report provides a timely insight into the current market status and future direction. It reviews the impact of COVID-19 on investment decisions in each region and outlines how the adoption of smart airport touchpoints can aid recovery and improve operational efficiency.

The brochure contains:

  • Report overview, scope and methodology
  • Table of contents
  • Coverage and key questions answered
  • Pricing information

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Report summary infographic

Our free infographic introduces some of the report’s key findings. It provides a review of the current installed base of passenger touchpoints, split by technology type and region, followed by market growth projections over the next decade. Access the infographic here.


Passenger journey expertise

This report is co-authored by Valour Consultancy and P.A.ID Strategies. Connect with our team on LinkedIn for our latest insight on the end-to-end passenger journey.

You can also check out our blog section for recent articles relating to smart airports and all things passenger experience.


About P.A.ID Strategies

P.A.ID Strategies provides market intelligence and custom research to companies and organisations looking to better understand their environments and find a way to move forward in the face of disruptive technologies and competition.

Our research focus is on Payments, Authentication, Identity (P.A.ID) and the Security and Connectivity of people, devices, objects and transactions in an increasingly digitised and connected world. Experience includes analyst, consulting and marketing experience with leading vendors across digital identity, biometrics, smart cards, government ID credentials / eID, mobile, M2M and IoT, embedded security, platforms, services.