Airports and airlines are looking to adapt to new market conditions and challenges, whilst striving to offer improved levels of customer service. To do this they continue to invest in new technologies and explore new processes. Innovation can help to gain competitive advantage, improve passenger experience, heighten security and increase operational efficiency.

Concurrent to this, government regulators and border agencies are looking to modernise and take legislate for the greater inclusion of biometrics in entry/exit programmes. Advances in digital identity, mobile verification and trusted digital travel documents have the potential to transform processes as part of new smart border programmes.

Amid a landscape of rapidly developing digital capabilities in wider society, our reports help vendors and developers, airports, airlines and government bodies track, forecast and respond to growing passenger expectations and an evolving landscape.

Our work in this sector is based on extensive primary research with leading stakeholders across the ecosystem, which is the foundation of our methodology for all of our reports and services.

The Seamless Passenger Journey in Smart Airports - 2024

As air passenger traffic approaches pre-pandemic levels, airlines and airport operators are facing renewed challenges in passenger handling and processing on-site with reduced resources. Recruitment drives alone will not prevent the re-occurrence of reported delays and queues, especially as traffic levels rise to new highs over the coming years.

This second edition provides analysis and discussion related to the adoption of more self-service and automation, enabled by biometrics and digital identity. Plus new approaches incorporating mobile and off-site processes as more efficient and alternative approaches are explored.

Publishing Q3 2024

Smart Borders 2024 - The Future Evolution of Land, Sea & Air Borders

Around the world, authorities charged with managing sovereign borders are now ramping up the roll-out of digital solutions aimed at both improving and futureproofing existing authentication and recording processes.

ABC egates and immigration kiosks have been deployed for many years and are now being supplemented with biometric pods and totems for both self-service and agent-led processing of travellers. New processes utilising biometrics and digital identity are being introduced in advance of travel and at the border crossings to encompass, serve and secure land, sea and air borders.

This new report will perform a timely assessment of the borders sector, seeking to capture key developments and trends, assess the effects of each and present a reasoned, forecast outcome.

Publishing Q3 2024

The Seamless Passenger Journey in Smart Airports - 2021

The report provides a timely insight into the current smart airports market status and future direction. It reviews the impact of COVID-19 on investment decisions in each region and outlines how the adoption of smart airport touchpoints can aid recovery and improve operational efficiency.

This is based upon detailed market data and analysis of trends and factors for each touchpoint by region and airport size. Long-term forecasts are provided for market penetration, installed base, annual installations and market value.

Published Q3 2021

NEW: Smart Airports Tracker

As an extension to our coverage of airport passenger touchpoints and related technologies, we are launching a new tracker service. The tracker will equip subscribers with reliable data every two months on touchpoint installations around the globe. This will offer invaluable insight to stay on top of emerging market opportunities and competitive threats.

Launched Q4 2023

Free Infographic - The Seamless Passenger Journey

Self-service and automated touchpoints are forecast to account for 26% of revenues associated with the seamless passenger journey between 2020-2030. When including maintenance, contract renewals and revenues associated with supporting biometric identity management platforms and passenger processing, it becomes an estimated $8.7bn opportunity.

Our free infographic introduces some of the key findings from our 2021 report on The Seamless Passenger Journey in Smart Airports.

NEW: The Future of Advanced Air Mobility

This inaugural report will delve into the dynamic landscape of Advanced Air Mobility (AAM), exploring the main drivers and inhibitors of the market’s future growth, as well as current and anticipated use cases for eVTOL aircraft. The analysis will span the entirety of AAM, examining key topics such as technological advancements, regulatory frameworks, public acceptance, and requisite enabling infrastructure.

 

Estimated Q2 2025

NEW REPORT: The Future of Airport Security & Baggage Solutions - 2024 Edition

Airports and national agencies are upgrading the solutions deployed for the screening of travellers and handling their baggage in an effort to improve efficiency, security and the passenger experience.

New scanning technologies and improved infrastructure are driving investment, with more companies looking to leverage their expertise to deliver improvements and overcome traditional bottlenecks.

Software platforms will use the data generated to clear travellers, process and track baggage and drive automated systems, with real-time intelligence to manage security, logistics, passenger flow and minimise down-time.

This report will examine the different approaches being explored, the potential for adoption of these solutions, how, where and when these opportunities will arise and the resultant market value for the associated hardware, software and maintenance.

Register your interest to discuss the scope of this proposed research in more detail.

Estimated Q4 2024

NEW REPORT: The Digitisation of Travel Authorisations, Credentials, and Visas

More governments and border agencies are adopting new digital processes to more effectively track those crossing their borders. This starts with the submission and collation of personal data in advance of travel for electronic travel authorisations (ETAs), and with the move from in-person to online eVisa applications to enter a country.

These changes can significantly improve efficiency and security, providing greater insight for authorities and enabling them to make better decisions whilst offering travellers a more convenient process.

Such modernisation requires planning and coordination across multiple departments, with many changes to be accommodated. However, a number of countries are introducing or evaluating systems with remote, digital identity verification; a key component ahead of the next phase of border control evolution: the advent of digital travel credentials (DTCs).

This report identifies the timeline for completion and categorises countries by readiness to move ahead with these digital border and travel processes.

Estimated Q4 2024

AVAILABLE NOW

The Seamless Passenger Journey in Smart Airports - 2024

As air passenger traffic approaches pre-pandemic levels, airlines and airport operators are facing renewed challenges in passenger handling and processing on-site with reduced resources. Recruitment drives alone will not prevent the re-occurrence of reported delays and queues, especially as traffic levels rise to new highs over the coming years.

This second edition provides analysis and discussion related to the adoption of more self-service and automation, enabled by biometrics and digital identity. Plus new approaches incorporating mobile and off-site processes as more efficient and alternative approaches are explored.

Publishing Q3 2024

Smart Borders 2024 - The Future Evolution of Land, Sea & Air Borders

Around the world, authorities charged with managing sovereign borders are now ramping up the roll-out of digital solutions aimed at both improving and futureproofing existing authentication and recording processes.

ABC egates and immigration kiosks have been deployed for many years and are now being supplemented with biometric pods and totems for both self-service and agent-led processing of travellers. New processes utilising biometrics and digital identity are being introduced in advance of travel and at the border crossings to encompass, serve and secure land, sea and air borders.

This new report will perform a timely assessment of the borders sector, seeking to capture key developments and trends, assess the effects of each and present a reasoned, forecast outcome.

Publishing Q3 2024

The Seamless Passenger Journey in Smart Airports - 2021

The report provides a timely insight into the current smart airports market status and future direction. It reviews the impact of COVID-19 on investment decisions in each region and outlines how the adoption of smart airport touchpoints can aid recovery and improve operational efficiency.

This is based upon detailed market data and analysis of trends and factors for each touchpoint by region and airport size. Long-term forecasts are provided for market penetration, installed base, annual installations and market value.

Published Q3 2021

NEW: Smart Airports Tracker

As an extension to our coverage of airport passenger touchpoints and related technologies, we are launching a new tracker service. The tracker will equip subscribers with reliable data every two months on touchpoint installations around the globe. This will offer invaluable insight to stay on top of emerging market opportunities and competitive threats.

Launched Q4 2023

Free Infographic - The Seamless Passenger Journey

Self-service and automated touchpoints are forecast to account for 26% of revenues associated with the seamless passenger journey between 2020-2030. When including maintenance, contract renewals and revenues associated with supporting biometric identity management platforms and passenger processing, it becomes an estimated $8.7bn opportunity.

Our free infographic introduces some of the key findings from our 2021 report on The Seamless Passenger Journey in Smart Airports.

NEW: The Future of Advanced Air Mobility

This inaugural report will delve into the dynamic landscape of Advanced Air Mobility (AAM), exploring the main drivers and inhibitors of the market’s future growth, as well as current and anticipated use cases for eVTOL aircraft. The analysis will span the entirety of AAM, examining key topics such as technological advancements, regulatory frameworks, public acceptance, and requisite enabling infrastructure.

 

Estimated Q2 2025

COMING SOON

NEW REPORT: The Future of Airport Security & Baggage Solutions - 2024 Edition

Airports and national agencies are upgrading the solutions deployed for the screening of travellers and handling their baggage in an effort to improve efficiency, security and the passenger experience.

New scanning technologies and improved infrastructure are driving investment, with more companies looking to leverage their expertise to deliver improvements and overcome traditional bottlenecks.

Software platforms will use the data generated to clear travellers, process and track baggage and drive automated systems, with real-time intelligence to manage security, logistics, passenger flow and minimise down-time.

This report will examine the different approaches being explored, the potential for adoption of these solutions, how, where and when these opportunities will arise and the resultant market value for the associated hardware, software and maintenance.

Register your interest to discuss the scope of this proposed research in more detail.

Estimated Q4 2024

NEW REPORT: The Digitisation of Travel Authorisations, Credentials, and Visas

More governments and border agencies are adopting new digital processes to more effectively track those crossing their borders. This starts with the submission and collation of personal data in advance of travel for electronic travel authorisations (ETAs), and with the move from in-person to online eVisa applications to enter a country.

These changes can significantly improve efficiency and security, providing greater insight for authorities and enabling them to make better decisions whilst offering travellers a more convenient process.

Such modernisation requires planning and coordination across multiple departments, with many changes to be accommodated. However, a number of countries are introducing or evaluating systems with remote, digital identity verification; a key component ahead of the next phase of border control evolution: the advent of digital travel credentials (DTCs).

This report identifies the timeline for completion and categorises countries by readiness to move ahead with these digital border and travel processes.

Estimated Q4 2024