Airports and airlines are looking to adapt to new market conditions and challenges, whilst striving to offer improved levels of customer service. To do this they continue to invest in new technologies and explore new processes. Innovation can help to gain competitive advantage, improve passenger experience, heighten security and increase operational efficiency.
Concurrent to this, government regulators and border agencies are looking to modernise and take legislate for the greater inclusion of biometrics in entry/exit programmes. Advances in digital identity, mobile verification and trusted digital travel documents have the potential to transform processes as part of new smart border programmes.
Amid a landscape of rapidly developing digital capabilities in wider society, our reports help vendors and developers, airports, airlines and government bodies track, forecast and respond to growing passenger expectations and an evolving landscape.
Our work in this sector is based on extensive primary research with leading stakeholders across the ecosystem, which is the foundation of our methodology for all of our reports and services.